Terms of Service

1. Acceptance of Terms

By using Fusion Calling, you agree to comply with and be legally bound by these Terms. These Terms form a binding agreement between you and Fusion Calling LLC (or the applicable Fusion Calling entity). Continued use after updates constitutes acceptance of the revised Terms.

2. Description of Service

Fusion Calling is an AI calling and communication platform designed for businesses to:

• Create and manage AI-assisted calling workflows
• Automate outbound/inbound call handling
• Track analytics and engagement metrics
• Integrate with CRMs and communication tools
• Monitor call performance and outcomes

Our platform may integrate with third-party services for authentication, payments, messaging, and analytics.

3. User Accounts and Registration

To use the Service, you must:

• Be at least 18 years old or have parental/guardian consent
• Provide accurate, complete registration information
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us promptly of any unauthorized access

You may register using supported identity providers (e.g., Google OAuth) or email/password authentication. Account deletion requests can be sent to support@fusioncalling.com.

4. Acceptable Use Policy

You agree NOT to use the Service to:

• Send spam or unsolicited communications or violate anti-spam laws
• Collect or process contact data without proper consent
• Create misleading, deceptive, or unlawful call flows
• Violate any applicable laws or regulations
• Infringe on intellectual property or privacy rights
• Transmit malware, viruses, or harmful code
• Attempt to gain unauthorized access to our systems or data
• Use the platform for illegal, abusive, or unethical purposes

Violations may result in immediate suspension or termination of your account.

5. Third-Party Service Integration

By using Fusion Calling, you acknowledge and agree to the terms of service and privacy policies of any integrated third-party services (e.g., identity providers, payment processors, messaging services). We are not responsible for the availability, functionality, security, or policies of these third-party services.

6. Payment Terms and Billing

Payment processing is handled by our payment partners. Current pricing and plans may include free, subscription, usage-based, or one-time payment options. All payments are processed securely according to the payment processor's terms. Refunds, if any, are subject to the processor's policies unless otherwise stated in writing.

7. Data Ownership and Usage Rights

Your Data: You retain ownership of the content and data you create or upload, including call scripts, recordings, contact information, and analytics you generate.

Our Rights: You grant us a limited license to process your data solely to provide and improve the Service, including:

• Running and routing calls through the platform
• Processing messages and notifications
• Generating analytics and performance reports
• Providing support and troubleshooting

We do not claim ownership of your content and will not use it for purposes unrelated to providing the Service without your consent.

8. Compliance and Privacy

You are responsible for obtaining proper consent from call participants, complying with applicable call recording laws, telemarketing rules, privacy regulations (including GDPR/CCPA where applicable), and honoring data subject requests. We provide features to help with compliance, but ultimate responsibility remains with you as the data controller for your contacts and call flows.

9. Service Availability and Limitations

We strive for high availability but do not guarantee uninterrupted service, compatibility with all devices or networks, availability of integrations, or data recovery in all cases. We may modify, suspend, or discontinue features with reasonable notice when practicable.

10. Intellectual Property Rights

The Fusion Calling platform (including software, design, features, and branding) is protected by intellectual property laws and remains our exclusive property. You may not copy, modify, distribute, or create derivative works of the platform without our written permission.

11. Limitation of Liability

To the maximum extent permitted by law, Fusion Calling shall not be liable for indirect, incidental, special, consequential, or punitive damages; loss of profits, data, or business opportunities; damages resulting from third-party service failures; user-generated content; or compliance failures related to your use of collected data. Our total liability is limited to the amount you paid for the Service in the 12 months preceding the claim.

12. Indemnification

You agree to indemnify and hold Fusion Calling harmless from any claims, damages, losses, liabilities, and expenses arising from your use of the Service, violation of these Terms, or infringement of third-party rights.

13. Account Termination

Either party may terminate the Service relationship. You may request termination at any time by emailing support@fusioncalling.com. We may suspend or terminate for violations, illegal activity, or abuse. Upon termination, access may be suspended and data handled per our retention policies.

14. Dispute Resolution

Disputes arising from these Terms will be resolved through binding arbitration or courts of competent jurisdiction, unless prohibited by law. You waive participation in class actions where permitted.

15. Changes to Terms

We may modify these Terms at any time. Material changes will be communicated via reasonable notice (e.g., email). Continued use after changes constitutes acceptance of the updated Terms.

16. Governing Law

These Terms are governed by applicable laws and regulations. Any legal proceedings shall be conducted in English and in the venue we designate, unless local law requires otherwise.

17. Contact Information

For questions about these Terms of Service, please contact:

18. Severability

If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Fusion Calling regarding the Service.